Slack for the Tech Industry

OPERATE WITH SPEED AND TRANSPARENCY

Execute with efficiency from concept to launch
Enhance existing apps with 2,500+ Slack integrations
Instantly connect with built-in audio and video tools

16%

faster at bringing new products to market²

30%

increase in time saved due to process automation³

ACHIEVE PROFITABLE GROWTH

Boost rep productivity and win rates by automating sales tasks
Gain visibility and improve co-selling with Slack Connect
Empower teams by giving them the tools that they love

‘We’re able to iterate so much faster now on our partnerships, sales deals and customer needs with Slack Connect, driving innovation and alignment across the construction industry.’
Kristopher M. Lengieza, Vice President of Global Partnerships and Alliances, Procore

RETAIN AND GROW CUSTOMERS

Resolve tickets faster with case-swarming automation
Strengthen customer relationships by connecting in Slack
Find the answers that you need with AI-powered search

See how Intuit uses Slack to increase satisfaction

29%

faster resolution for tech teams⁴

15%

average reduction in cost per ticket⁵

Get more done with apps directly where you work

Connect with all your favourite tools, such as Salesforce, Jira, Microsoft Office and more.

See all integrations

Frequently asked questions

Can I use Slack to communicate with people outside of my organisation?

Yes. You can use Slack Connect to speed up work and strengthen relationships throughout your entire technology ecosystem. Slack Connect securely brings your teams together with external parties, including customers, partners and vendors. Slack Connect is available on all paid subscriptions.

Is Slack secure and compliant?

Yes. You can securely discuss confidential information in Slack. The design of Slack offers multiple ways to ensure that your information, conversations and files stay safe. It delivers enterprise-grade security at every layer, adheres to multiple compliance certifications and is GDPR-compliant.

In addition, Slack offers many security features – such as Enterprise Key Management – that give admins control over the fine detail of data encryption. You can also integrate your own security tools with Slack to receive an instant notification if a threat has been detected. Learn more about Slack’s comprehensive security programme.

Does Slack work with my existing technology?

Yes. Slack makes all your tools better by letting you integrate industry-leading software and custom apps right into Slack. Choose from more than 2,500 pre-built integrations, including the most popular workplace and productivity tools, to save time and avoid context switching.

How does Slack integrate with Salesforce?

Salesforce was one of Slack’s earliest partners, letting teams easily stay up to date on their Salesforce records from within Slack.

There are two apps that connect Salesforce and Slack. In order to use the Salesforce app for Slack, a Salesforce system administrator will need to install and configure the Slack app for Salesforce. Each app provides different functionality.

The Slack app for Salesforce

Available in Salesforce AppExchange
View Slack messages associated with a record
Send Salesforce records to Slack
Set up record alerts in Slack channels

The Salesforce app for Slack

Available in the Slack Marketplace
Search and preview Salesforce records for all standard objects
Route relevant alerts to channels
Add Slack messages to Salesforce records

Learn more about how to superpower your sales with Slack + Salesforce integration and how it works.

¹𝄒³Source: ‘FY23 Customer Success Metrics,’ Salesforce, survey of 119–149 Slack tech users, July 2022.
²Source: ‘The Total Economic Impact of Slack for Technical Teams,’ Forrester, September 2020.
⁴Source: ‘FY23 Customer Success Metrics,’ Salesforce, survey of 143–149 Slack and Salesforce dual users, 2022.
⁵Source: ‘The Total Economic Impact of Slack for Service Teams,’ Forrester, May 2021.